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1. Introduction

Welcome to MyFreshAir.net. By using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our website.

2. Products & Orders

• All prices are listed in South African Rands and are subject to change without notice.
• Product availability is subject to stock levels. If an item is out of stock, we will notify you of estimated restock times.
• We reserve the right to cancel any order due to errors in pricing, product descriptions, or suspected fraudulent activity.

3. Payment & Security

• We accept major credit cards, using YoCo as a secure payment method.
• Your payment details are not stored on this site. They are encrypted and processed securely through YoCo. We do not store your financial information.

4. Shipping & Delivery

• Orders are processed within 1 business day; however, it is also dependent on the individual supplier.
• Estimated shipping times vary by location and will be displayed at checkout.
• MyFreshAir.net is not responsible for delays caused by couriers or customs.

5. Returns & Refunds

• Customers may return unused, unopened items within 30 days of delivery. See our Returns & Refunds Policy below for details.

6. Warranty & Liability

• Some products include manufacturer warranties; check product descriptions for details.
• MyFreshAir.net is not liable for damages resulting from misuse of products.

7. Contact Information

For inquiries, contact us at:
Email: admin@myfreshair.net

Returns & Refunds Policy

1. Eligibility for Returns

• Items must be unused, unopened, and in their original undamaged packaging.
• Requests for returns must be made within 7 days of delivery.
• Certain items, such as personal care products (e.g., IPL laser hair removal devices), are non-returnable for hygiene reasons unless faulty.

2. Refund Process

• Once we receive and inspect your returned item, we will notify you of the status of the refund approval.
• Refunds will be processed via the original payment method within 7 business days.

3. Exchanges & Defective Products

• If you receive a defective or damaged item, please contact us within 7 days for a replacement or refund.

Shipping & Delivery

1. Processing Time

• Orders are processed within 1-3 business days.
• Pre-orders or backorders may have extended processing times.

2. Shipping Methods & Costs

• Standard and express shipping options are available at checkout.
• Free shipping is available on orders over R999,00 within South Africa.

3. Tracking & Delivery

• Once shipped, you will receive a tracking number via email.
• If your package is delayed, please contact the courier directly before reaching out to our support team.
  

FAQ (Frequently Asked Questions)

1. How does IPL laser hair removal work?

Our IPL devices use light pulses to target hair follicles, reducing hair growth over time. They are safe for home use and designed for long-term results.

2. Is Moringa safe to consume daily?

Yes! Moringa is a natural superfood packed with nutrients. However, consult a healthcare provider if you have any medical conditions.

3. What is your return policy?

You can return unused and unopened items within 30 days of delivery. Please refer to our Returns & Refunds Policy above for full details.

4. Do you offer warranties?

Some products come with manufacturer warranties. Check the product page for details.

5. How long does delivery take?

Delivery times vary based on location. Estimated shipping times will be provided at checkout.

6. How can I contact customer support?
Email us: at admin@myfreshair.net